Sunway Pyramid’s Lenovo Incident

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Recently, I stumble upon these 2 articles:

Sunway Pyramid’s Lenovo Staff Scammed Student for just ‘Checking’ Her Laptop

Another Victim from S.Korea Reveals How He Was Scammed by Sunway Pyramid’s Lenovo Staff  

Both of the above mentioned articles has 1 common issue which is the shop demanded and accepted payment without intending to supply services.

FYI, it is an offence under S.16 Consumer Protection Act 1999 and if the shop is found guilty, it liable to be fined to as much as RM250,000.

How to make a report for such matter?

Well, actually is quite simple. A consumer can file a complaint online at Tribunal for Consumer Claims Malaysia page by just filling up Form 1 and pay a RM5 fees for the filing (flow chart here).

For more information, you may visit the Consumer Tribunal page.

 

False and Misleading Advertisement (2)

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Let’s continue from where we left off previously. (Click Here if have not read it)

As I had mentioned in previous post, there are 4 types of false and misleading advertisement that the Consumer Protection Act 1999 (hereinafter referred as ‘the Act’) prohibits and today we are going to talk about the last two. Continue reading “False and Misleading Advertisement (2)”

False and Misleading Advertisement (1)

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In Malaysia, Consumer Protection Act 1999 came into force in order to protect the rights of the consumers. Throughout the years, the governmental body has received a number of complaints on false and misleading advertisement.

What leads to a false and misleading advertisement?  Under the Consumer Protection Act 1999 (hereinafter referred as ‘the Act’) interpreted the word false, misleading or deceptive in relation to conduct, representation or practice, includes conduct, representation or practice which is capable of leading a consumer into error. Generally, there are few types of false and misleading advertisement namely: Continue reading “False and Misleading Advertisement (1)”